It is such a thrill to make something for someone.
Really — every step makes me smile. The first contact, either an order for something I’ve already made, or a special request, opens a door. My pleasure is to greet the visitor, understand their request, and deliver to them the best I can make.
With order tracking, it doesn’t stop when I ship. I get to track the package as it meanders through the carrier’s network, and imagine that my customer is doing the same. I hope that when the package arrives, it is opened and met with satisfaction.
My customers should expect no less.